Coronavirus Update – TNP Operations and Support24/03/2020
In light of the recent Government directives TNP wishes to re-assure customers that our Operations and Support teams continue to function as normally as possible. Since invoking our business continuity plan last week TNP is 100% operational, with staff teleworking from home and only using office facilities on a very limited basis for essential support work and access to spares. With the exception of some non-essential customer site visit activity, that has had to be postponed to restrict personal contact, all TNP Customer Services, Network and Security Operations teams continue to operate as normal.
TNP provide support contracts for a variety of services and understand that the majority of them are mission critical for our customers, with many designated as Critical Infrastructure by the Government. TNP would like to reassure all our customers that our teams continue to operate and deliver the expected high levels of service and can confirm that contact should be made, as normal, through existing email and telephone channels for any form of Customer Support. We do recognise that due to some travel and personal contact restrictions there may be times when support is disrupted, and this may become apparent in the supply chain for both equipment and network services. National Infrastructure providers, such as Openreach, have already reduced their exposure to service level agreements and this may also impact some customers. TNP will address these situations on a case by case basis and where possible discuss with our customers if there are alternative ways of assisting them.
TNP have well defined procedures in place to mitigate the effects of Coronavirus and ensure continuity of service to customers. We will continue to monitor the situation closely, following Government guidance and directives, and ensure that we continue to operate as close to normal as possible.